- General Policy
At Kingmaker Prints (SweetsBoxes.com), we strive to provide the best quality products and services to our customers. Due to the nature of our products, we do not accept returns or exchanges. All sales are final.
- Damaged Products
We understand that sometimes items may get damaged during transit. If you receive a damaged product, please contact us within 48 hours of receiving your order. Follow the steps below to report a damaged product:
– Email us at support@sweetsboxes.com with your order number, a detailed description of the damage, and clear photos of the damaged product and the packaging.
– Our team will review your case and may request additional information if necessary.
- Resolution
Once we receive your email and review the case, we will work towards a satisfactory resolution, which may include:
– Offering a replacement for the damaged item.
– Providing a store credit for the value of the damaged item.
Please note that any resolution will be at the discretion of SweetsBoxes.com. We aim to handle all matters fairly and promptly.
- Contact Us
If you have any questions about our return policy or need to report a damaged product, please contact us at support@sweetsboxes.com. We are here to assist you and ensure you have a positive experience with SweetsBoxes.com.
